FAQs

How do I book equipment for more than 1 person?

On the Rent Equipment page you can add an equipment package for each member of your group. Click 'Add to Order' and you will be prompted to enter the details and select accessories for the first member of your group. Once you've added that person's details their equipment will be added to 'Your order' on the right of the page.

To add equipment for the next member of your group, simply click 'Add to Order' again and enter their details. Your order can be made up of any combination of equipment packages for skiers, snowboarders and even children.

If you have a particularly large group, you may want to contact us and we'll see if we can work out a special deal for you.

Do I need all my group members details before I order?

When you add packages to your order you are able to enter details such as height, shoe size, weight, head size, skill level and preferred terrain for each member of your group. If you don't have those details available for everyone don't worry, you can still go ahead and book your equipment, just send us an email with the details if and when you have them. Failing that we can still organise everything on your arrival.

We supply equipment that best suits our clients needs and at the very least fits properly! Every bit of information we have will help to get you out on the slopes as quickly as possible.

How can I see and compare package prices?

There are links on the Home page and the Rent equipment page that take you to the price table so you can compare the costs of the packages and daily rates. Or simply click here to view discounted prices.

Which package should I choose? Silver, Gold or Platinum?

The packages are rated in terms of specification and quality, all packages include boots, bindings and snowboard or skis and poles. Although we have equipment for all ability levels in each of the three packages; Silver, Gold and Platinum the following is a good guide:

• Silver: Entry level equipment for beginners or for those who want a bargain by using last year's top models.
• Gold: Mid to top range equipment for intermediate to experts.
• Platinum: Our top of the range and pro model skis and snowboards for advanced to expert level riders.

Are there any age restrictions on child packages?

The child packages are aimed at children who are 12 and under. In general we have found that any child that is 13 and over, generally use adult equipment due to their height, weight and shoe size, because of such, they are charged as adults. However if you are in a group or have a couple of kids please contact us and we'll work out a deal for you.

If your child is under 6 please let us know as we will certainly reduce the price for you.

How do I obtain the rate for a certain number of days that hasn't been displayed?

We will happily hire you equipment for any length of time. We have only displayed prices for 1 to 10 days as a guide. Please contact us with your requirements and we'll get back to you with a quote. The longer you hire the equipment the cheaper the daily rate becomes.

Is there any difference in cost between skiing and snowboarding?

There is no difference in cost between the two. You are welcome to change between skis or snowboards during your stay at no extra cost. Just come to the shop and we'll organise what you need.

Can I reserve a specific snowboard/pair of skis?

This is no problem at all. If you want a specific ski, snowboard or set of boots please enter the details in the 'Anything else' field on the second page of the pop-up we'll do our best to reserve it for you. If we don't have the exact model in stock at the time we will give you a like for like model from another brand or upgrade you for free.

What time can I collect my equipment or have it delivered?

We are generally open from 7am till midnight (far longer than any other shop in resort), so you can request a slot between these times.

How precise do the sizes need to be when filling out the forms?

When filling out information for a group we appreciate it's not always easy to be accurate. However the more precise you are the easy it is for us to bring the correct equipment. We will always carry spares to cater for any scenario but accurate information will help us to provide and quick and hassle free service.

What happens if the boots you deliver aren't right?

This is never a problem,as we carry lots of sizes and brands in the shop and in the vans so we always make sure we get the perfect boot for your ability and foot shape. You can change boots at any point during your stay should you need to.

What happens if I have a problem with the rental equipment or just want to change it?

If this happens all you have to do is call us and we'll arrange a time to come back and deal with the problem and kit you out again, or you can simply come to the shop during our opening hours.

Will my rental equipment be fully serviced before I receive it?

Absolutely. This is what we pride ourselves in, giving our equipment a full service in our workshop, after every rental. The skis and snowboards receive a full tune and wax ensuring you receive the equipment in the best state possible for that specific week. Boots and helmets are dried, sanitised and deodorized after each use.

How do I pay for my equipment?

You can pay online through the website with your credit card or you can call us to pay by card or by bank transfer. We require a 25% prior to arrival to reserve the equipment. The balance can be paid on arrival in your chalet, online or in the shop.

How do I go about returning my equipment?

This is easy. We either arrange a time for us to collect from your accommodation or you drop by our shop whenever it suits you.

Do you provide any form of insurance for the equipment?

General wear and tear and minor damage is fully covered. The cost of this has already been included in the package cost, so there is no extra charge. If you want to cover for loss or theft then there would be an small additional charge. However we have found in the last 5 years that most people are covered by their holiday insurance.

What happens in the unlikely event equipment is lost or stolen?

The best thing to do is call us and we'll help you deal with the problem. Contacting the Police is essential if you wish to claim on your insurance or hope for the equipment to be returned.

I have my own equipment can you service my skis and snowboards?

We would be happy to service and repair your skis and snowboards. We have our own workshop and a team of technicians. Just bring your equipment to the shop and we'll have your equipment back to you the same day or overnight. We can even collect and drop back your equipment to your chalet. Prices start from 10 euros.

Do you offer any special deals for certain clubs or age groups?

We are partnered with several organisations including Ski Club of Great Britain, BASI, various UK ski clubs, and HM Forces. If you belong to any of these organisations, or are a large group, a student, or over 65 or have children under 6 years old,  it is always better to contact us for a deal or discount.

To qualify for any preferential rates we are able to offer, it may be necessary to produce appropriate evidence of membership or proof of age.